Zero Responsible

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Terms and Conditions

Welcome to Zero Responsible ("ZR," "we," "us," or "our"). By accessing or using our website, services, or products, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before using the website.

1. Acceptance of Terms

By using this website (www.zeroresponsible.com), you agree to abide by these Terms and Conditions, as well as any policies, guidelines, or amendments that may be presented. If you do not agree to these terms, you should not use the website or services.

2. Products and Services

Zero Responsible offers eco-friendly products and services aimed at promoting sustainability. These include, but are not limited to, products such as stationery, gifting items, and responsible travel experiences. All products are subject to availability, and we reserve the right to discontinue any product at any time.

3. Responsible Travel Services

We offer responsible travel options through third-party service providers. Please note that these services are governed by the terms and conditions of the third-party providers. These will be shared with you before the completion of your purchase. Zero Responsible is not responsible for any issues arising from the services provided by third parties.

4. Payment

We accept payments via third-party payment gateways. By making a purchase, you agree to comply with the terms and conditions of these payment gateways. We follow standard security guidelines and ensure that your payment information is protected. However, we do not store your payment information on our servers.

5. Shipping and Delivery

Shipping times and fees are detailed on the checkout page.
Delivery times may vary depending on the availability of the products and your location.
We are not responsible for delays due to external factors such as customs or postal services.

6. Returns and Refunds

Products are eligible for return or refund within [insert days] days from the date of receipt.
Items must be returned in their original condition.
Refunds will be processed within [7] of receiving the returned item, and the amount will be credited to your original method of payment.
For further details, refer to our Refund Policy.

7. Intellectual Property

All content, including but not limited to text, graphics, logos, images, and software, is the property of Zero Responsible or its content suppliers and is protected by intellectual property laws. You may not reproduce, duplicate, or distribute any content from our website without express written permission.

8. Limitation of Liability

Zero Responsible shall not be liable for any damages arising out of or in connection with the use of this website or the products or services provided. This includes but is not limited to direct, indirect, incidental, punitive, and consequential damages.

9. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

10. Privacy

Your use of the website is also governed by our Privacy Policy. Please review it for details on how we collect, use, and protect your personal information.

11. Modifications to Terms

Zero Responsible reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the website will signify your acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of {INDIA], and any disputes will be decided only by the courts of [Kochi, Kerala].

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: zerohead@zeroresponsible.com
Phone: +91-9880342537

Return and Refund Policy

At Zero Responsible, we are committed to ensuring your satisfaction with our products and services. If for any reason you are not satisfied with your purchase, we’re here to help.

1. Eligibility for Refund

Refund requests must be made within 7 days of receiving your product.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Certain products, such as perishable goods or custom-made items, are not eligible for a refund.

2. Non-Refundable Items

Perishable goods (e.g., food, plants).
Personalized or customized products.
Digital downloads or online courses once accessed.

3. Refund Process

To initiate a refund, please email zerohead@zeroresponsible.com with your order details and reason for requesting a refund.
Upon approval of your refund request, we will provide a return shipping label. The customer is responsible for return shipping costs unless the product was damaged or defective upon arrival.
Once the item is received and inspected, we will notify you about the status of your refund.

4. Refund Approval and Issuance

If your refund is approved, it will be processed, and the amount will be credited back to your original method of payment within 7-10 business days.
You will receive an email notification once the refund has been issued.

5. Late or Missing Refunds

If you haven’t received your refund within the stated time, please first check with your bank or credit card company.
If you still have not received your refund after this, contact us at zerohead@zeroresponsible.com, and we will assist you further.

6. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at zerohead@zeroresponsible.com with the details of the issue.

7. Responsible Travel Refunds

Refunds for responsible travel packages are subject to the terms and conditions of the third-party providers. Their cancellation and refund policies will be shared with you before completing the purchase.

Terms and Conditions

Return and Refund Policy

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